Terms & policies

In-Store Pet Policy

The following pets are permitted in PetSmart stores provided the pets are appropriately secured (leashed or safely confined) and vaccinated (as appropriate for the particular type of pet):

Domestic dogs and cats
Birds
Small animals and reptiles sold at PetSmart (including, guinea pigs, hamsters, chinchillas, gerbils, mice, rats, certain geckos, bearded dragons, specific types of snakes, specific types of frogs, certain types of birds)
Other non-venomous reptiles
Ferrets
Rabbits
Sugar Gliders
Pot-bellied pigs

All other pets are considered nontraditional and are not permitted in our stores. Please see a store associate if you are unsure if your pet is permitted in our stores.

For the safety of all pets, pet parents, and store associates, non-traditional pets are not permitted inside any PetSmart store location unless the pet is a service animal under the federal guidelines of the Americans with Disabilities Act or similar state or local laws, or has a veterinary appointment with an in-store veterinary hospital.

PetSmart considers a pet ‘non-traditional’ unless (1) it sells the same breed or type of pet; (2) it would allow adoption of the same breed or type of pet through an in-store adoption partner; (3) it sells supplies intended for the specific breed or type of pet; or (4) the specific pet in question is being treated at the in-store veterinary hospital.

Veterinary Hospital Customers:

Traditional and non-traditional pets entering the store for veterinary appointments at in-store veterinary hospital locations must be secured in a crate, kennel, or other fastened enclosure to prevent exposure to the public. Pets may not be removed from their crate, kennel, or other fastened enclosure until safely sheltered inside a hospital examination room or kennel area.

PetSmart reserves the right to prohibit any pet from being in a PetSmart location for any reason, and PetSmart may modify this policy, or any portion thereof, at any time, without notice.

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Save 20% on regular priced items. Offer valid through 2/23/2025 on regular priced merchandise online at petsmart.ca or the PetSmart app. Enter the Promo Code PETS20 at checkout for online purchase. Eligible products only. Exclusions apply. Brand exclusions include, but are not limited to, Arm & Hammer, Tidy Cat, Fancy Feast, Friskies, Iams, Pretty litter & Litter robot. See product page or associate to determine eligibility. Offer not valid on services, gift cards, gift certificates, previous purchases & charitable donations. Offer may not be combinable with all existing promotional offers or discounts. Prices & selection may vary. While supplies last. Quantities may be limited & deliveries may be delayed.

For all offers listing a percent or dollar amount off regular price for individual products or categories of products: Eligible products only. Exclusions may apply. While supplies last. Quantities may be limited. Prices & selection may vary by store & online. Deliveries may be delayed. Offer may not be combinable with other promotions offers or discounts. Terms and conditions of an offer are subject to change at the sole discretion of PetSmart. See offer on site for end date. If the offer is a BUY/GET offer: Discount taken on lowest priced item(s) purchased. Mix and match not allowed between offers. Some offers require a minimum quantity purchase receive discount. If the offer is a sitewide SPEND/GET offer: Transaction total is prior to taxes & shipping & after discounts are applied. Promo code may be required and should be entered upon checkout. See product page to determine eligibility and for complete offer details. If the offer is an EXTRA SAVINGS offer: Valid on select sale & online prices for merchandise. Enter promo code at checkout. See product page to determine eligibility and for complete offer details. For TREATS REWARDS offers: All bonus points offers must be activated in your Treats Rewards account prior to purchase. Must be signed in to your Treats Rewards account online or use membership ID in stores at checkout. See offer card in your Treats Rewards account for complete offer details.

*Terms & conditions apply. Eligible products only. See product page for eligibility and offer details.

Autoship Disclaimer: Sign up for Autoship and have products conveniently delivered to you at the frequency you choose! Autoship now available in select areas only; eligibility for Autoship is determined once ship-to postal code is entered. Enrol today and enjoy 15% savings on select items on your initial autoship order and up to 5% on all recurring orders. Treats membership is required to receive discount. Must be signed into your Treats account prior to purchase. Maximum savings is $30.00. Certain products and brands are not eligible for sitewide offers or promotions and specifically excludes, services, gift cards, gift certificates, previous purchases and charitable donations. Savings will automatically reflect in cart on qualifying item upon enrollment in Autoship. Treats members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied. Offer may not be combinable with other promotional offers or discounts. While supplies last. Quantities may be limited. Deliveries may be delayed. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.

Ship to home Disclaimer: Treats Rewards members enjoy Free Standard Shipping on select orders over $49. Must be signed into your Treats Rewards account prior to purchase. Transaction total is prior to taxes & after discounts are applied. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Valid only on orders shipped within select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets, canned, fresh or frozen foods, select cat litters. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, local, provincial or federal governmental actions, and other similar acts. Delivery speeds will be delayed for remote locations such as New Brunswick, Newfoundland, and Northwest Territories. Offer valid on www.petsmart.ca

Same-Day Delivery Disclaimer: Free Same-Day Delivery is available in most areas. Eligible products only. Exclusions apply. See product page to determine eligibility. While delivery is contact-free, we recommend being home during the delivery window to bring perishable items inside right away. Prices & selection may vary in stores & online. While supplies last. Quantities may be limited. See www.petsmart.ca/help or store associate for more details.

In-Store Pickup Disclaimer: Curbside orders must be picked up two hours prior to store closing time. In store pickup available during all store hours. Orders must be placed two hours prior to pickup to receive same day. Store hours may vary. Check your local store for details & current store hours. Prices & selection may vary by store & online. While supplies last. Quantities may be limited. See PetSmart | Help or store associate for more details.